We want you to be 100% satisfied with everything from KBEAUTY21.COM . If for any reason you’re not, simply return your products, following the below guidelines.
2.Time Limit on Returns
Products must be returned within 30 days of the Process Date on the order packing slip to receive a refund to the payment method used on KBEAUTY21.COM. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.
When you return your purchase to KBEAUTY21.COM by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item.
3. Refunding Shipping Fee
Original shipping charges paid at the time of KBEAUTY21.COM order submit are refunded only if the product is defective or mis-shipped by KBEAUTY21.COM. In the case of shipping damages, please contact the carrier.
4.Return Package Shipping Fee
KBEAUTY21.COM does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
5. Return by Mail
Pack your return in a well-padded envelope or box to prevent damage in transit.
Returns can be mailed to:
4136 UNITED PKWY UNIT B
SCHILLER PARK, IL 60176-1708
Return Products to KBEAUTY21.COM by Ground-Only Shipping Methods . Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
6.Refused Package / Undeliverable as Addressed (Return To Sender)
If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping. Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping cost are not refundable.
Products ordered online can be not exchanged. KBEAUTY21.COM accepts returns only. KBEAUTY21.COM is unable to offer exchanges by mail.